Refund policy
At Lille Barn, we are committed to delivering premium quality products. We encourage all customers to carefully read this policy before placing an order, as every purchase made on our website is deemed to be an acceptance of the terms below.
Order Processing & Dispatch
- Our business operates Monday to Friday.
- Orders are processed and dispatched only on working days.
- Orders placed after 6:00 PM (IST) on Friday, or on weekends/public holidays, will be processed on the next working day.
- Once an order has been dispatched, delivery timelines are governed by the courier partner and may vary based on the destination and operational conditions.
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Cancellation Policy
Prepaid Orders
- All prepaid orders are final and cannot be cancelled once placed.
- Cancellation requests received after an order has been placed will not be accepted.
- Once an order has been dispatched, it cannot be recalled or cancelled under any circumstances.
If a customer refuses delivery, remains unavailable to receive the shipment, provides an incorrect/incomplete address, or the shipment is returned due to any customer-related reason, Lille Barn shall not be liable for the logistics costs incurred.
In such cases:
- Actual forward and return shipping charges incurred by Lille Barn will be deducted.
- The remaining eligible amount, if any, will be issued only as a Store Credit (Credit Note) valid for future purchases.
- No monetary refund will be processed for cancelled prepaid orders.
If the customer wishes to receive the returned order instead, the order may be re-dispatched upon payment of the applicable shipping charges.
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Refund Policy
Lille Barn follows a strict No Refund Policy.
Refunds are processed only under the following circumstances:
- The customer has received a defective product.
- The customer has received an incorrect product.
For all damage or wrong product claims:
- An unboxing video is mandatory.
- Claims without an unboxing video cannot be accepted.
- Claims must be reported within 48 hours of delivery.
Refunds will not be processed for:
- Change of mind.
- Orders placed by mistake.
- Incorrect product selection.
- Incorrect size selection.
- Delayed deliveries caused by courier operations.
- Refusal to accept delivery.
- Customer unavailability during delivery attempts.
- Incorrect shipping information provided by the customer.
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Exchange Policy
We offer exchanges only for Apparel, Socks and Shoes purchased from Lille Barn.
Exchanges are permitted only for:
- Size issues
- Manufacturing defects
Exchange Conditions:
- Exchange request must be raised within 7 days of delivery.
- Products must be unused, unwashed, unworn and in their original packaging.
- Original invoice/order confirmation must be available.
- Exchange requests without prior approval will not be accepted.
An exchange handling fee of ₹200 will be applicable for reverse pickup and re-shipment.
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Non-Exchangeable & Non-Returnable Products
The following products are not eligible for return or exchange (except in case of manufacturing defects):
- Sunglasses
- Teethers
- Turbans
- Hairbands
- Food Feeders
- Swaddles
- Beret Hats
- Baby Chew Brushes
- All other accessories
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Shipping Charges
- Shipping is free on prepaid orders.
- Cash on Delivery orders attract an additional COD charge at checkout.
- Shipping charges paid at the time of placing an order are non-refundable.
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Customer Support
Our official customer support channel is email only.
For all order-related queries, please contact:
support@lillebarn.in
We do not provide customer support over phone calls. Email communication enables us to maintain complete records and ensure timely resolutions.
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Important
By placing an order on www.lillebarn.in, you acknowledge that you have read, understood and agreed to this Refund, Exchange & Cancellation Policy.